Refund Policy
- As per ESOS Act 2000 and the ESOS Regulations 2001, a student will be given a full refund if CTI is unable to offer the course.
- In event of visa refusal, Application fees ($150) are not refundable.
- Refund on the basis of visa rejection will require a copy of the visa rejection notification from the Australian Embassy/High Commission/DIAC and your official CTI receipt.
- Accommodation Deposit and Airport Pick up fees are refundable if Visa is not granted.
- Tuition Fees, Overseas Students Health Cover are Refundable in full where:
- Student has provided evidence of medical OR compassionate reasons due to which the student cannot commence the course
- Australian Embassy rejects a Visa application.
- Requests for refunds must be made in writing.
- CTI is advised of the cancellation 28 days or more before course starts and prior to entering into Australia.
- Student enrolled in packaged courses do NOT qualify for a refund once they commence their ELICOS studies in Australia.
- CTI will send the refund to the applicant unless otherwise instructed and authorized in writing.
- Tuition fees are not transferable to any other institution or student, but may be transferred to another course within CTI.
- If you withdraw from a course once it has commenced no refund of fees is given.
- In the unlikely event that CTI is unable to deliver your course in full, you will be offered a full refund of the tuition fees you have paid.
- If you have given misleading information to CTI approved agent, CTI and / or any commonwealth agencies of Australia, no refund will be given.
- All refunds will be payable in the same currency in which the fees were paid. CTI will forward the refund to the applicant in his / her country of origin unless otherwise authorized in writing.
- The normal processing of a refund will be done within 4 weeks.
- All approved refunds in those cases where fees are paid from overseas are made payable to and sent to the student in his/her country of origin.
- A student dissatisfied with the refund decision handed by CTI has the right to pursue other legal remedies, which includes independent complaints & appeals handling services provided by a mediation company appointed by CBC.
- In the event that CTI defaults, student are protected by the provisions of the ESOS Act 2000 and the ESOS Regulations 2001.
- Under compassionate circumstances such as bereavement (e.g. family death) CTI will make the decision of a refund on student’s application.
- This agreement does not remove the right to take further action under Australia’s consumer protection laws.
- CTI will give the student a refund statement that explains how the amount has been worked out.